Frequently Asked Questions

1. Where is my order?

The best way to locate your order is to log into your account and click on the “Order Status” link to view order details including information on shipping and delivery.

2. How do I cancel or change an order?

Once you place an order, you can log into your account, click on "Order History" and check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly and after it is processed unfortunately there is no way to cancel it.

To change an order after you have placed it, you must first cancel your order and then place a new order.

3. Do you ship to international, APO/FPO addresses or to Puerto Rico?

Currently, we ship to the continental United States only. Please view our Shipping Policy page for additional information.

4. Do you offer discounts for large orders or sell to wholesale distributors?

We are currently in the process of establishing a wholesale distribution portal. In the interim, please send any and all wholesale inquiries to info@ojcommerce.com

5. How do I return an item? Do I pay the return shipping?

Bought the wrong item or what you bought wasn’t the right fit for you? With our “No Problem!” return policy, we make returns easy. All you will need to do is contact us for a return authorization number. Shipping charges will not be refunded unless the merchandise is defective or it was shipped incorrectly. Please visit our Return Policy page for additional information.