Back to Help Menu
 

Shipping Policy

  • We offer flat rate shipping of $6.95 on all orders.
  • We will ship via FedEx and other premium carriers to ensure expedited service. When you order by 3pm EST, most orders ship the same day and you can expect delivery within 3-5 business days. However, please note that some items that are shipped directly from the manufacturer and/or oversized items may take longer to receive.
  • Please note that we do not yet offer overnight or expedited shipping.
  • In order to minimize the risk of delaying your shipping, please be sure that the information you provide is accurate and correct. Also note that any of the following may delay your shipping:
    • Incorrect spelling of name
    • Incorrect address
    • Shipping address doesn’t match billing address
    • Carrier failure to deliver (this is usually caused by inclement weather conditions)
    • Credit card approval issues
  • We currently only deliver to the United States (EXCLUDING Alaska and Hawaii) and we do not ship to international addresses at this time (or to Puerto Rico).
  • We also do not ship to APO or FPO addresses at this time.

Tracking your Order

We will send you an email confirmation once your order ships. This email will include order number, items shipped, shipping address, etc.

This email confirmation will also include your tracking information that you can use on the carrier’s website to track your order. You can also check your order by logging into your account at OJCommerce.com and checking your order status under "Order Details".

Please note that most standard shipping carriers will sometimes leave your package with a neighbor, on a porch, or in a garage if you are not at home. If your tracking information shows your package as delivered, but you do not have it yet, please be sure to check with your neighbors to see if it was delivered to them.

Orders with Multiple Products

Please note that we make our best effort to ship orders in their completeness in the same package. However, sometimes it is necessary for us to ship them in multiple packages. When this is done, you will receive a separate email for each shipment as it leaves our warehouse.

HAZMAT CHARGES

What are the current charges?
The current hazmat charges on FedEx Ground shipments are $25 (as of 2-10) per box. Air shipments are very limited for hazardous materials and when applicable are $35 per box. Hazmat charges are normally updated in February of each year. OJ Commerce will charge the current surcharge at the time of your shipment.

What are hazardous materials?
Hazardous Materials are items that have been deemed hazardous in shipping situations. These materials are classified according to the CFR 49 statutes published by the Department of Transportation in Washington D.C. For more information please visit the DOT website.

How does this affect me?
If you order an item that is classified as hazardous material you may receive an assessorial charge from the company handling the freight or packages.

How do I know what items are considered hazardous material?
Our printed catalog shows a hazardous material symbol by any item considered hazardous. Our website also shows the same information with links to this page.

Who receives the extra charge?
The shipping company that imposes the charge receives the money. OJ Commerce acts as the shipper and does not receive any of this charge.

Does OJ Commerce add any additional handling charges to hazmat shipments?
The shipping company that imposes the charge receives the money. OJ Commerce acts as the shipper and does not receive any of this charge.
OJ Commerce does incur significant charges to remain eligible to handle and ship your hazardous materials. Annual expenses such as:

  • Annual contract with FedEx to remain in compliance with their regulations.
  • Annual subscription to Federal database showing proper shipping name information.
  • Special boxes, labels and other packaging materials to meet CFR 49 and FedEx guidelines.
  • Annual training to ensure all employees are certified to handle and ship hazmat materials. Etc.
OJ Commerce considers these expenses to be part of doing business and does not add any of these costs to your hazmat charge, the hazmat charge surcharge you pay is exclusively paid to the company handling your freight!

Can I ship all of my hazmat items in one box?
In certain situations we can combine products. We are limited to 4 gallons cans per box or a single 5 gallon pail and they must all have the same Proper Shipping Name according to CFR 49 regulations. OJ Commerce always consolidates products and does everything possible to limit the costs of shipping hazardous materials.

What can I do to limit these costs?
Making larger orders that can be shipped by truckline will help reduce costs. OJ Commerce has negotiated hazardous material exemptions from multiple freight lines. You can also order multiples when shipping via FedEx. Remember that the hazmat charge is per box, not per item. If you order 1 gallon of a hazmat material you will pay the full charge. If you order up to 4 gallons, or a 5 gallon pail of the material you will still only pay the single box charge. Please remember that all material must be of the same classification. Please contact us if you have questions regarding specific classifications. Also many items are exempt from a hazmat charge if they are packaged in quarts or smaller packages. Even though you may pay more for 4 quarts of material the delivered cost to you, including freight, may be less because of the hazmat charge.

image description

Call A Representative
Monday-Friday 9AM-6PM EST

Email Us
Fill out our Customer Support Form
Or Email us at info@ojcommerce.com

Live Chat
Want your questions answered right now? Chat Now with a live agent.