Tracking the Shipping of Your Order
We will send you an email confirmation once your order ships. This email will include the order number, items shipped, shipping and billing information, as well as your account login and password.
This email confirmation will also include your tracking information that you can use on the carrier’s website to track your order. You can also check your order by logging into your account at OJCommerce and checking your order status.
Please note that most standard shipping carriers will sometimes leave your package with a neighbor, on a porch, or in a garage if you are not at home. If your tracking information shows your package as delivered, but you do not have it yet, please be sure to check with your neighbors to see if it was delivered to them.
Orders with Multiple Products
Please note that we make our best effort to ship orders in their completeness in the same package. However, sometimes it is necessary for us to ship them in multiple packages. When this is done, you will receive a separate email for each shipment as it leaves our warehouse.