( Item # 4WMediumoak )
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Warranty and Returns
At Dixie Seating Company, customer satisfaction is a top priority. Dixie Seating Company provides a 90 day warranty on all products under normal conditions. Subject to the limitations and exclusions herein, Dixie Seating Company, at its discretion, will replace or repair a defective product or components with comparable product or components free of charge. This warranty is made only to the original purchaser from Dixie Seating Company or an authorized Dixie Seating Company dealer.
Limitations: Use and Care
· Warranty is limited to generally accepted care and maintenance of natural wood products and environments.
· Dixie Seating Company furniture is made from solid Ash, Poplar and Hickory hardwoods. These natural woods are subject to the effects of the environment and should be properly used and cared for. The wood that is used is not chemically treated and therefore should not be exposed to outdoor elements for any length of time. Warranty is subject to use and care in accordance with the use and care instructions provided in the Product Care section of this site (including, but not limited to, the care and maintenance guide downloads linked theron), available at DixieSeating.com.
· All Dixie Seating Company products are to be used indoors or under a covered porch or deck.
Limitations: Finish Variance
· Warranty is limited by finish variances caused by natural wood characteristics. Finishes such as Medium Oak, Cherry, Walnut and Cranberry will display more natural characteristics due to their light stain. Grain,pattern and color from unit to unit are not guaranteed or warranted and products will not be replaced due to these variations.
· Owners should follow generally accepted care and maintenance of natural wood products and environments to avoid discoloration and finish variance over time. All products are finished with a catalyzed varnish top-coat to preserve the finish, but exposure to elements such as sunlight and humidity overtime will change the appearance of the finish as the product is made of natural, untreated wood. Therefore, Dixie Seating Company cannot guarantee or warrant finish match of new products.
Limitations: Broken or Damaged Products Resulting from Assembly
· Dixie Seating Company offers the option of purchasing Ready To Assemble (RTA) products. Each RTA product that is shipped includes instructions on how to assemble the product. These instructions were developed by the manufacturer to ensure the durability and the quality of the product and should be strictly followed. Instructional assembly videos can also be found online at http://www.dixieseating.com/assembly-how-to . Dixie Seating Company will not warranty any product that has been damaged in the assembly process as a result of a failure to follow these instructions.
· Dixie Seating Company provides glue for any product that requires assembly. DO NOT use glue other than the glue that is provided for you by Dixie Seating Company. Dixie Seating Company is not responsible for any damage incurred by using a different glue during assembly. Failure to follow this instruction will result in a loss of warranty for the product.
· Dixie Seating Company does offer replacement parts for purchase at a minimal cost at www.dixieseating.com.
· Please note that assembled rocking chairs are also an option for purchase.
· Damage identified as carrier or installer related.
· Normal wear and tear of wood products during course of ownership.
· Color, grain, or texture of natural wood materials, laminates and other covering materials.
· Damages or failures resulting from misuse, abuse, negligence, improper care, modifications, or relocation.
· Damages to seating products caused by contact with tables, desks, or other
All Warranty Claims are subject to Dixie Seating Company approved inspections.
Dixie Seating Calabash Wood Ladderback Dining Chair No. 4W Medium oak
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