Any manufacturer defect in the product will be covered in the warranty within five year of the purchase date. There must be a receipt of purchase to validate the warranty.
What the Warranty Covers
The warranty covers any tears or holes in the liner upon arrival; the liner does not fit the piping in the correct place; the liner seams tear or part from the liner and/or the piping arrives bent or deformed.
What the Warranty Does Not Cover
FitMAX will not be held responsible for any damaged part(s) or liner as a result of acts of God, nature or some unforeseen occurrence. Any holes, scratches, and/or fractures made by the weather, fire sources, pets, or foreign objects are not covered under the warranty. FitMAX will not be held responsible for any damage to the liner caused by the owner’s acts, the acts of others and shall have no liability to repair or replace any liner, or part(s). The iPool filter cartridge is not covered by the warranty.
Timeline for Reporting Problems:
Purchase through One Year: Zero cost for repair. This does not include taxes and shipping.
Year One from the date of purchase – Zero cost to the customer if deemed a Manufacturer’s Defect.
Year Two and Three – 50% of Retail List Price* at the time of replacement (Taxes Extra)
Year Four and Five – 75% of Retail List Price* at the time of replacement (Taxes Extra)
A warranty procedure is such that we may determine the cause and nature of your claim:
Step One: If a problem occurs with your purchase, send us an e-mail via the contact us form on the webpage with a description of the problem. You should receive an e-mail confirmation from Fitmax confirming receipt of your e-mail within 24 hours of the next business day.
Step Two: In most cases, you will be instructed to photograph and e-mail photos of the problem. This determines the nature of the problem and provides us with the information on how to best help you.
Step Three: You must have a return authorization number given by FitMax to return the product to us.
This warranty covers only a “Fitmax” component. All other components, parts and/or accessories that were part of your purchase may have their own warranty provided by their manufacturer. Any part repaired or replaced and returned to you shall be removed and installed (or reinstalled) at owner’s expense. Under no condition will the maker be responsible for labor charges, cost of loss of water or chemical or any other related damages that may have occurred. At no time will the maker be responsible for any damaged liner, or part(s) so damaged. The maker is not responsible for any damage to a part(s) or liner as a result of acts of God, nature or some other unforeseen occurrence.
We reserve the right to modify/discontinue without notice any model, style, color or design. We also reserve the right to void your warranty if your pool is not level or uneven. Absolutely no other warranty will be honored, expressed, implied or noted on the Bill of Sale, other than what is written in this warranty. Customer shall indemnify, defend, and hold representatives from and against all liability, demands, claims, suits, causes of action, proceedings, costs, losses, damages, recoveries, settlements, assessments, fines, penalties, and expenses (including interest, attorney fees, accounting fees, expert fees) incurred by customer, known or unknown, contingent or otherwise, directly or indirectly, arising from, related to, and/or connected with customer’s purchase of the product(s) described on the purchase order, invoice, or other document attached hereto. Customer expressly waives any right of subrogation to any right that the maker now has or may have later in connection with the product(s) described on the purchase order, invoice, or other document attached hereto.*
“Retail List Price” is the Manufacturer’s Suggested Retail Price of the replacement product being offered as are placement for the item being replaced under the terms of this warranty.*
*Customer responsible for shipping cost when returning item for warranty work.
Return and Exchange Policy
FitMAX will accept any returns of the pool in new, unopened/unused sealed condition within 10 days after the purchase date but you must have a receipt to receive a refund. Shipping costs are not included. There will be a 15% restocking fee.We offer free shipping, but we still pay for it to be delivered to you. If buyer chooses to return items, buyer must cover that fee. For example if FedEx charges us $20.00 to ship you the item, that amount will be deducted along with the 15% restocking fee from your refund.
Complete merchandise must be received in good condition for refund. Additional fees for damaged merchandise received may apply. If your iPool is not functioning correctly, please contact us at (805) 383-6266 or via the contact us form on the website. Merchandise that has been previously opened or used may not be eligible for a refund.