1. Go to Jumppod.com and click on the warranty/returns link on the left.
2. Click on Red online form to submit online or click on download to print the claim form.
3. Attach a copy of a receipt or a proof of purchase (bank or credit/debit card statement).
4. Also, attach a photograph of the damaged item, if you can not attach a picture you must mail the damaged part to our company (mailing address below).
5. If you print out a copy you can fax it to 972-422-5645 or mail it to: YJ USA 3970 Lindbergh Drive Addison, TX 75001
6. Allow up to 72 hours to process the claim once it is submitted or received by fax or mail.
7. You will receive your replacement part within 7-10 days from the time your claim is processed
Trampoline Frame and Jumping Surface 1 Year. Trampoline Frame Pad 6 Months. All other parts (enclosure net & enclosure frame, springs and all other parts plus accessories) 90 Days. NO CLAIM WILL BE PROCESSED THAT IS NOT SUBMITTED WITH A PROOF OF PURCHASE