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Shopping online should come with the reassurance that you are receiving a quality product, one that provides the perfect combination of style and quality.  With our 30-Day Return Policy, you should feel confident in purchasing with OJCommerce, as we are committed to providing 100% customer satisfaction.

Are you unsatisfied with the products you've ordered? We are here to assist you.

If, for any reason, you are discontent with your purchase, OJCommerce will gladly accept returns on  most brands within 30 days of receiving your item(s). It is important to note that shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.

You will receive a refund for the merchandise total, in the form of your original payment method. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied. Please note, custom or special request orders are not be returnable. Additionally, certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return. This will be clearly marked on the product's sale page.

Non-returnable items:

Note: we cannot accept returns after 30 days.

Procedure for Returning an Item or Order:

Contact our Customer Service Department with your order number at and indicate to the agent the item(s) you wish to return and the reason for the return.

We will then:

Once you receive the RA email with Return Instructions:


The specified refund will be applied to your account once the return is processed in one of our warehouses.  Please note, that the return process involves several stages, so please be patient in awaiting your refund.  Generally following the date of arrival at our warehouse, this process is approximately 7 to 10 business days to receive the return, inspect, re-stock, issue credit to the original form of payment, and for credit/debit card payments - time for your banking institution to post the refund to your account (in certain instances additional stages are required).

If Your Order Arrives Damaged:

In the unfortunate instance that your product arrives damaged, contact our Customer Service Department within 3 business days of receipt of the item for replacement parts or a full replacement. Damaged orders receive replacement parts or full replacements with no additional cost to our customers . Requests for full or partial credits are not available. In most cases, we may require you to take digital images (photos) of damages. Please keep the damaged items along with original packaging as we may want it back to send the replacement. Please note that it is not recommended to refuse an order that has been shipped to you via UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, and the product inside could still be in proper condition. When signing for the package, please indicate if your item is damaged by writing "Package Damaged" on any acceptance forms while the delivery drivers are still at your home.

Orders returned without delivery:

If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return and our standard Return Policy is applicable on such orders.

For orders shipped White Glove or Truck Freight:

When orders are shipped through either a white glove or freight service, it is the customer's responsibility to note any damages or problems at the time of delivery. If in fact your order arrives damaged through these shipping services, please write "Package Damaged" when you sign for the delivery. This is VERY important and without it OJCommerce may not be able to dispute your claim with the carrier or manufacturer. If for some reason your order arrives significantly damaged, we recommend refusing delivery of the package and we will send you out a new order. Please notify us if you do refuse delivery due to a damaged order, so we can expect the returned item(s). If you are unsure of the damages extent, we suggest calling our Customer Service Department while the driver is still present. We will then assist you in determining how to proceed. Note: It is important that the actual person who placed the order with OJCommerce inspect the product(s) upon delivery as well as sign the delivery document. In some cases, we may ask you to take digital images of damages if possible. Below are some things to keep in mind to ensure proper acceptance of your order:

Cancellation Policy:

You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly and after it is processed unfortunately there is no way to cancel it. In order to change an order after you have placed it, you must contact our customer service team via phone at in order to determine if your order has entered the shipping process.

Typographical Errors:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price. OJCommerce shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card or PayPal account has already been charged for the purchase and your order is canceled, OJCommerce shall issue a credit to your account on file in the amount of the incorrect price within 2 – 3 business days. Please allow an additional 48 to 72 hours for the credit to post to your account.