Limited Lifetime Warranty
Most McKlein products are protected. We will cover the damage to your item caused by a defect in the workmanship or quality of the materials. We hold the right to either repair or replace the item. The McKlein warranty does not cover harm resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is not covered under this warranty. Moving parts such as wheels, handles and mechanical parts are covered under our one-year warranty.
Limited One Year Warranty
McKlein's P and L series and attaché cases are protected. Coverage includes moving parts such as wheels, handles and mechanical parts. Damage related to defective material or poor workmanship, exclusive of wear and tear, is also covered. We hold the right to either repair or replace the product. The McKlein warranty does not include harm resulting from abuse, neglect or improper handling by common carrier services.
If you are not completely satisfied with your purchase and would like to exchange one unused product for another you may do so, within 30 days from the time it ships, provided you provide a Return Authorization (RA) form.
If your bag was not purchased directly from McKleinUSA, please follow that retailer's procedure. Our Customer Service representatives are familiar with the return process of many of the fine retailers who represent McKleinUSA and can help you contact them.
Unused, non-defective items, purchased from this site, can be returned to us, within 30 days. There will be a 5% restocking fee for all non-defective items. The item must be in the original packaging with all of the original parts and hang tags attached. Items returned without the original tag, or a damaged tag, may result in a delayed refund or may not qualify for a refund.